FAQs
REFUND/EXCHANGE POLICY
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with, within a 30 day period of receiving them for a different item or different size, provided that the original piece is in its original condition.
My ring is broken or damaged - can I get a replacement?
We will replace a damaged or broken piece up to 30 days from the date you receive it if the damage is on account of a manufacturing issue on our part.
We have strict quality control in place and every piece is inspected by our artisans to ensure that only the best quality jewelry reaches you.
What happens if my jewelry breaks after 30 days of purchase?
We are happy to repair your item for you!
After sales service is guaranteed.
Repairs after 30 days of purchase start at 15 euros and may increase depending on the extent of the damage.
RING SIZES
How do I find my ring size?
You can use site: findmyringsize.com
You can also send us your comment about your size when you make an online order.
SHIPPING/ONLINE ORDERS
I've placed an order online or in-store & need an update. Who do I call or email?
Please email us at contact2fetish@gmail.com
All of your orders are packed in our workshop everyday, except for Sundays, from 10:00 to 14:00.
That is the best time to contact us and to expect a timely response.
How long does it take to get my jewelry?
If the item ordered is not in stock we will make it from the start for you.
Special orders take about 1-2 weeks to be made and prepared for shipping, which should be added to the following shipping services:
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Hellenic Post Express Mail for Europe 5-7 business days
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Hellenic Post Express Mail for the Rest of the World 10-15 business days
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You can use the tracking Number of your order at http://www.elta.gr/en-us/personal/tracktrace.aspx.
For a faster shipping service or any inquiries on available stock, please email us at contact2fetish@gmail.com
We'll do what it takes to make you happy!
What if you don't have my size online?
Please call us or email us to special order any item in your size!
What if I want something in a different material?
Email us at contact2fetish@gmail.com
I'm ordering a present - do you gift wrap?
Yes!
Every jewelry you order comes in a fancy box to make the recipient even more satisfied!
What if I have questions about the online store?
Please send any questions about our online store or online purchases to
or call us at +306983085366